A. DOCUMENTS NA / VIZA / BORDER
1. Authorities Control frontierea from certain countries have a right to refuse entry to the country that certain people - even if they have obtained entry visa from the consulate of the country concerned Romania. In exceptional circumstances the type, a tourist agency does not assume any responsibility and amounts representing the trip price is not returned because the tourist.
2. If the tourist is located on the territory of a state and refuse to return to Romania, the costs of transport or accommodation and other expenses will be borne by tourists.
B. PROGRAMS
1. Compliance is mandatory for all tourists.
2. They should respect the hours of accommodation, times of departure times stationary, the hours allotted stay, hours serving meals, etc..
3. Failure by the tourists is their exclusive responsibility and the agency does not incur additional expenses relating to the use of means of transport for local regasirea group, lost meals, entrances to museums and other related expenses arising from here (valid for trips optional).
4. Cazarile meals and the program lost as a result of performing an optional tours of 1 day or more, does not compel the agency to reimbursement of actual services or the amount of such money.
5. Intreruperea tourist trip with the responsibility for any reason, our agency is not obliged to pay damages or repayment of money paid by him. Also, the agency is not liable for loss of luggage, documents or objects of value to customers (must be the care and tourist), parscursul trip and no shares of tourists, which would result in any conflict with the law on which countries desfasora trip program is concerned. The agency and not assume responsibility in case of accidental loss.
6. Reclamatiile will bring to the knowledge of the group's chief of the agency's headquarters and within 3 days from the date of the return trip individually and signature (not admit collective). Any other complaint submitted after the deadline will not be taken into consideration.
7. For complaints on domestic tourism services should be made in writing, at the headquarters provider before end of stay.
8. Tourism agency can work in an touroperator tourist programs for their own or as an intermediary - revanzator tourist programs of other agencies, in compliance with the order MTCT No 516 / 2005.
C. Expenses
1. Prices package of services covering the costs presented in the program each excursion.
2. Expenditure extracost in hotels - minibar, telephone, etc. - are not included in the trip and fare is paid separately by tourists at the hotel's reception.
D. MAJOR FORCE
1. In carrying out the programmes may appear to service providers who collaborate with situations neprevazute occurrence of such situations can lead to the replacement vehicle, a unit of accommodation, the amendment route, or even cancelled trip. In such situations we will make every effort to find the most suitable solutions. Consequently, the agency can not be held responsible for the above situations and may be required to refund the amounts paid or payment of damages - interest and penalties,
2. Also, our agency does not assume responsibility in case the tourist objectives of the programme are found to close various reasons.
E. REQUIREMENTS FOR A TURISTULUI WITHDRAW FROM TOURS:
1. With more than 45 days before the start of trip c / value of services and ordered refunds paid in full;
2. Between 45 and 30 days before the start of trip, the agency will return 60% of c / value of services ordered and paid;
3. Between 29 and 14 days before the start of trip, the agency will return 10% of c / value of services ordered and paid;
4. With less than 14 days before starting a trip agency will not make refunds, the amount being paid retinuta titled penalty.
F. IMPORTANT
1. Tourist took know that SC AURORA SA is the operator of personal data registered under the number 7441 to ANSPDCP and that it can process in a manner declared personal data.
2. I got know about the offer AURORA agency and the contract with the tourist.
3. Irrevocably accept the general conditions for participation in the trip and the contract with the tourist agency AURORA room in my name and all the people they represent.
4. Failure at the hotel until at 18.00 on the day stay starting lead to the cancellation of the reservation. Presentations at 18.00 after announced to be the hotel's reception.
5. Tourists who do not give up room at 12.00 in the last days of stay must pay
50% of the tariff reception, followed that up at 18.00 to leave the hotel.